Christopher Gentle

Director / Consultant | FlatMap IT Pty Ltd

2015 – Present

Founded FlatMap IT in 2015, initially to provide consulting and software development for Boston Children's Hospital / Harvard Medical School's Computational Health and Informatics Program (CHIP), and since expanded to other clients. Work spans project management, software development, agile training, technical interviewing, and standards development. Systems require sophisticated handling of security, Australian and US medical information and privacy laws, and data protection regulations.

Recent emphasis — Radiology clinical integrations (Kailo Hub & Rhapsody):

• I-MED Radiology Network (2020–2025): Business analysis, design and implementation of HL7, DICOM and web service integrations covering manual and AI workflows; IT project and change management; project design and architecture review across the I-MED national footprint.
• Alfred Medical Imaging — Nepean Blue Mountains LHD / Lithgow Hospital migration: Large, complex modernisation of the clinical integration to NSW eHealth Sectra / Karisma with Comrad RIS and IntelePACS. Project management, design and implementation of the migration to I-MED's core network, consolidation onto a Kailo Hub integration broker, VeloCloud secure remote access, and emergency downtime survivability channels and workflows.
• Far-West & Western NSW LHDs teleradiology integration: NSW eHealth Sectra / Karisma to I-MED Comrad and IntelePACS integration delivered on the Kailo Hub integration engine.
• I-MED overflow and out-of-hours teleradiology workflow: Comrad, Kailo Hub, Intelligo and Medicalis HL7 / DICOM workflows enabling flexible, reliable teleradiology reporting for regional and remote locations across Alfred Medical Imaging and I-TeleRAD.
• National Lung Screening Program registry integration: Workflow improvements transforming order and reporting content from Comrad and Medicalis for the Australian Federal Government's registry.
• Rhapsody integration engine: HL7 / DICOM channel design, message routing and transformation work complementing Kailo Hub deployments in clinical imaging environments.
• Business and Strategic Analysis: Stakeholder interviews, review of goals, technology, and performance metrics; preparation and presentation of papers with tactical and strategic recommendations.

Boston Children's Hospital / Harvard Medical School CHIP — signature projects:

• BCH FDA U24 grant: "Expanding HL7 FHIR to support chronic disease registries." Cryptographic provenance for reported observations and an immutable journal for auditability and repeatability in clinical research and FDA decision-making. Engagement with the FHIR Security Standards workgroup and the FDA project office. chb.github.io/fhir21cfr11
• BCH CARRA Registry: ODM to i2b2 and ODM to FHIR gateways — lossless conversion of Medidata RAVE ODM contacts and observation data into i2b2 and HAPI FHIR registries (CARRA / BCH / DCRI).
• BCH PCORI PARTNERS Web of Engagement: Payload encryption of FDA MyStudies enrolment and result data for Internet-facing PROs in a GCP-hosted secure data warehouse, with Duke CRI, Cincinnati Children's Medical Center and UCSF.
• BCH Privacy-Preserving enrolment and consent gateway: Jurisdiction- and study-aware web/app consent API covering assent, consent, aging out, reconsent etc., with no personally identifying information stored in Internet-facing services.
• CARRA registries: ETL, data warehousing and data vending in support of the non-profit Childhood Arthritis & Rheumatology Research Alliance, federating cohorts of children with rare rheumatic diseases to power research into cures and treatments.

Other FlatMap IT projects:

• VitalCare Rosie: Prototyped, designed and built a cloud call-centre concierge service and a personal safety alarm gateway supporting a range of devices and legacy integrations. Stack: Terraform, AWS, Twilio, Scala Play Framework, JavaScript; optional JIRA Service Desk integration for agent selection, problem resolution and outbound campaigns. Hybrid mobile-IVR and web agent experience for agents working from home across Australia.
• Climate Friendly: Design and vendor selection. Container-based microservice framework for large-scale GIS and carbon-abatement accounting with strong regulatory compliance, including web-service encapsulation of the Department of Climate Change, Energy, the Environment and Water's Full Carbon Accounting Model (FullCAM).

Technical Manager / Systems Engineering Lead / DMTS | Lucent Bell Labs / Avaya

1997 – 2015

Joined Lucent's Bell Labs Australia in 1997 (became Avaya Labs in 2000). Worked on PBX system administration, alarming gateways, expert systems and remote access for monitoring and remediating hundreds of thousands of managed devices, leveraging a global workforce of 8000+ support engineers. Held leadership roles in systems engineering, architecture and management; led a change in Avaya Global Services R&D to a Lean/Scrum portfolio and software development process prioritising activity by measurable business value.

Highlights:

• Granted 35 US patents; recognised as Distinguished Member of Technical Staff (DMTS).
• Definity Network Administration (Development Manager) — large-scale PBX management software.
• Definity System Administration (Systems Engineering / Developer) — Windows-based, fast and light PBX administration.
• Secure Access Link (Systems Engineering / Project Manager) — large-scale HTTPS remote access and alarming gateways.
• Stingray VoIP Media Gateway (Project Manager / Developer) — high-density real-time voice, fax and TTY handling on an Avaya-designed board with embedded processor and DSP.

Senior Software Engineer / Team Leader | EASAMS / GEC Marconi

1993 – 1997

Software Engineer and Development Team Leader on the F/A-18 Integrated Avionics Software Support Facility (IASSF), an integrated real-time system to simulate and stimulate real avionics, fed from tactical environment and aircraft simulations. IASSF gave the RAAF an independent capability to fix defects in F/A-18 software and undertake the F/A-18 Hornet upgrade program with reduced risk. One of the first defence projects in Australia to tailor DOD-STD-2167A to support object-oriented design and an iterative, incremental software and system development process.

Systems Programmer | Commonwealth Bank

1988 – 1993

Career started in December 1988 as an OS/360 Assembler systems programmer. Worked on assembler security, printing, terminal management and filesystem-related projects, and developed capacity forecasting, network documentation, change management and system availability executive information systems using SAS and NET/Master.